Get in Touch
Have questions about authentication? Need help with your order? We're here to assist you.
Let's Connect
Whether you have a question about our authentication process, pricing, or anything else, our team is ready to help. Reach out and we'll respond as soon as possible.
Typical response time: We aim to respond to all inquiries within 24 business hours.
Common Questions
Can't find what you're looking for? Check out our comprehensive FAQ section.
How long does authentication take?
Our process typically takes 1-2 business days from the time we receive your photos.
What's the difference between Basic and Premium?
Basic provides a verdict only. Premium includes a detailed report and certificate of authenticity.
What if my item is counterfeit?
When you choose our premium tier, we provide a comprehensive report detailing which authentication points did not pass and why. This report can be used for disputes, returns, or to report counterfeit sellers to the platform.
Do you offer bulk discounts?
Yes! We offer 10-20% discounts for multiple item submissions.